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Returns and refunds

 

For orders completely custom-tailored and personalised is the art. 59 letter c) of the Consumer Code (“Exception to the right to rescind”) notwithstanding the art. from 52 to 58 of the same Code.

In order to guarantee a high standard service, Fiordaliso Srl considers the refund option in case the clothes have some imperfections, the refund of the amount necessary to improve the fitting, or the complete refund of the amount paid after the fulfilment of the conditions listed in the Returns & refunds section.

The intention to withdraw must be communicated within 30 days of dispatch of the order.

We will accept only items not worn or damaged. Fiordaliso reserves the right to refuse the refund in case that the clothes show evident signs of it been used or damages. Items of clothing that have been modified won’t be accepted.

To obtain the refund it is necessary to proceed as follows:

Send request of return through email to servizioclienti@artedeimercatanti.com or by recorded delivery to the address you find hereafter , attaching 3 photos of the clothes worn ( front, side, back) so that the fault is visible.

The claim will be looked at and approved by the Fiordaliso employers, who will communicate to the client their approval.

The clothes to be returned must be put in its original packaging, complete with all original accessories (labels, spare thread / buttons, courtesy ticket), not used and / or damaged and / or soiled and sent at its own expense, only after company return approval, with traceable shipping method at:

 

 

Fiordaliso s.r.l.

Via Giuseppe Paolini 11/D

59100 Prato (PO)

-ITALY-

 

 

Within 7 working days on receipt of the clothes (subject to quality control verification) you will be accredited the amount with the same method you used upon making the purchase if possible (Credit Card, Paypal). Otherwise, the client will have to communicate the bank details where to be accredited the refund.

Any shipping that doesn’t meet the prior conditions will be sent back to the client without any refund.

 

We also remind you that:

 

The object must be returned intact (ie not used, damaged and / or soiled and complete with all the original packaging and accessories).

For items returned from international purchases, we ask you to indicate the goods as “Return” declaring the value of 1 €. All the delivery expenses and eventual custom costs are to be borne by the client.

If the conditions are met, the client has the right to get a refund of the total amount excluding the shipping costs. Coupons or Discounts used to buy the clothes will be substituted with new ones to be used for future purchases. The Client should give back all the purchased items, if they are part of a promotion, to get a total refund. Any items kept by the client will be charged at full market value.

 

WE WON’T ACCEPT ANY RETURNS PRIOR TO COMMUNICATION THROUGH EMAIL TO
servizioclienti@artedeimercatanti.com or registered letter.

 

For information: servizioclienti@artedeimercatanti.com or +39 0574691860

Thanks for your kind collaboration.

Alternative resolution to disputes

 

If you submitted a complaint to us that we could not resolve together, please note that the online consumer dispute resolution service has been established by law! From 9 January 2016 there is an online platform where you can find the list of organizations you can turn to to open an online dispute resolution procedure. Find all the information at the following address http://ec.europa.eu/consumers/odr/

 

Legal notices

Alternative dispute resolution – ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR)

According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer who intends to resolve a dispute arising with the merchant can use the Joint Conciliation procedure. The Procedure can be initiated if the consumer, after having lodged a complaint with the company, within thirty days, has not received a reply or has received a reply not considered satisfactory by him.

Pursuant to art. 14 of Regulation 524/2013 informs the user that in the event of a dispute, they can file a complaint via the European Union’s ODR platform which can be reached at the following link http://ec.europa.eu/consumers/odr/. The ODR platform is an access point for users who wish to settle disputes arising from sales contracts or online services in the extra-judicial area.